Frequently Asked Questions
Contact & Company Details
Nylon & Alloys accept most major credit cards (excluding American Express). This is most often the quickest and easiest way to place an order, especially if you are likely to be a one time customer. For your own security please do not state your credit card details on your order, we will contact you separately for these details - please provide a land line telephone number (no mobiles please) so we can contact you. We offer the facility for credit card payment of first time orders to be made via the use of our secure Payment Portal, hosted and manged by Barclay Card Services.
The Sales Order Confirmation you receive from us, typically via email, will advise the total amount to pay on your order - please follow the "Payment" link on our home page, this process will typically only take a moment of your time, and we feel processing your own credit card details will help to improve the security of your personal information. If for any reason you are having difficulties using our payment portal please don't hesitate to contact our sales office 0208 579 5166.
For trade customers, or customers likely to order from Nylon & Alloys on a regular basis, we would recommend opening an account with Nylon & Alloys, this would offer payment terms of 30 days from date of invoice. When ordering please state you would like to open an account, don't worry there are no additional forms to fill in and will not delay the processing of your order. Please note, we are only able to open a credit account where your first order has a goods value of £100 or greater. Trade accounts can be settled by credit card, cheque or bank transfer - please refer to our bank details at the bottom of this page.Top
I am a private individual, not part of a company. Can I still buy from you?
We are mainly set up to deal with trade inquiries. Whilst we can accept orders from private individuals, orders have to be a minimum goods value of £30 (exc. VAT) with payment made via credit or debit card in advance of processing your order. It is unfortunately un-economic to deal with small orders from private individuals.Top
We are happy to accept orders from non-UK addresses/customers, and they can be placed in much the same way as described in our Ordering section. However we do require payment or receipt of cleared funds (via BACS or bank transfer) before we can start to process your order. Order from non-UK addresses may be subject to minimum order value.
On receipt of your order, we will send you a Sales Order Confirmation and Proforma Invoice, typically via email, which will advise the total amount to pay on your order. We would then ask you to make payment using a credit card (via our Payment Portal), or make a bank transfer for this amount to us. Details of our bank can be found at the bottom of the page. Once cleared funds are received we will commence processing & production of your order. NOTE: for your own security please do not state your credit card details on your order, we will contact you separately for these details.Top
Our new website shows our upto date latest prices, and also show our product availability. This infformation is updated on a regular basis during the day and is described as "near live", on a small number of occasions their may be a slight difference between stock availability quoted on our website and our actual stock, we confirm actual product availability on a "Sales Order Acknowledgement" emailed to you oprocessing of your order.
Please note our sales order acknowledgement, supplied on receipt of orders, will contain the correct and over-riding price, and it is at this price that goods will be charged and invoiced.
Typical lead time on non-stock items is displayed on our website, if delivery times is critical to your application please contact our sales office for the latest delivery times.
We now offer quantity discounts on our wide range or parts, our discounts are displayed on our website. For very large quantity enquiries, not shown on our quantity breaks please contact our sales office.
All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated other wise. Carriage costs are always charged extra. Top
We offer a number of different despatch methods, pricing is dependent upon weight, value of goods and speed of delivery:
Royal Mail typically 1-2 days cost of £5.25. For orders under 1kg AND under £30 in value.
Next Day Delivery cost of £9.50. For orders over 1kg and upto 10kg, OR over £30 in value.
(Note: delivery times quoted are number of days after despatch of goods - not number of days after receipt or order, final delivery times are dependant upon stock availability and is advised via our Sales Order Acknowledgement).
Next Day Before 12 noon cost of £15
Next Day Before 10.30 cost of £25
Next Day Before 9.00 cost of £40.
Deliveries outside of the UK
While we can quote shipment costs to non-UK locations, we recommend the use of your own carrier/shipper account (such as UPS, Fedex, DHL, TNT etc.) - please include these details in your order.Top
We are unable to accept cancellation of any orders after the earlier of 5 days from receipt of your order, or dispatch of your goods. This is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within 5 days of receipt of the order must be in writing, and will only be deemed to have been accepted when we agree this in writing.Top
We offer a very wide range of products and therefore we cannot accept return of goods, except where goods are faulty or damaged. We kindly ask you to please carefully check your requirements when placing your order - a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.
Where goods are faulty or damaged, please call our sales office for a goods return number (GRN) before returning any items. In exceptional circumstances where returns are accepted, other than due to damage, a 20% handling and re-stocking charge will be made (carriage charges are non-refundable), please call our sales office for a goods return number (GRN) before returning any items as we are unable to accept goods returned without a GRN.
We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must be received by us in writing, and will only be deemed to have been accepted upon issue by us of an "Order Cancellation Acknowledgement".Top
Our business is primarily set-up to deal with trade and business customers, we have recently changed our Small Order Charge arrangements. For trade customers, i.e. registered companies, partnerships or LLPs we are able to accept orders under £30, which will be subject to a small order charge of £3.50. For private individuals, we have to specificy a minimum value of £50 and payment via credit or debit card. It is unfortunately un-economic to accept orders under £50 from private individuals Top
All order numbers for a product can be viewed on our website - simply browse to the product details page for the product you want and look for the "Order No." column. Alternatively download the product technical datasheet which will contain the full datatable and the "Order Number" column.
Nylon & Alloys are happy to quote for variations on our standard parts, and to quote for specials to your own drawing. Specials are subject to minimum cost effective production runs. If you would like us to quote for a special please kindly email your enquiry to use including your drawing, the quantity required and any other relevant information and we will have our production team review your requirements.
We are unable to accept cancellation of any orders after 5 days of receipt of your order, this is unfortunately due to costs that are incurred in design and CAD/CAM preparation, sourcing of materials and machine tooling and set-up costs. Notice of any order cancellation made within five days of receipt of the order must received by us in writing, and will only be deemed to have been accepted upon issue by us of an "Order Cancellation Acknowledgement".
Our standard returns policy applies, and unless faulty or damaged, we are unable to accept return of goods. We kindly ask you to please carefully check your requirements when placing your - order a few minutes taken to double check your requirements now will avoid disappointment and expense in the selection or specification of the wrong parts.Top
We now offer quantity discounts on our wide range or parts, our discounts are displayed on our website. For very large quantity enquiries, not shown on our quantity breaks please contact our sales office. All prices quoted are nett prices and exclusive of V.A.T. Prices are quoted in pounds sterling, unless specifically stated otherwise. Carriage costs are always charged extra. Top
Nylon & Alloys offer a wide range of CAD models for its parts, not all parts are available but we are constantly working to expand the selection. Items with CAD models available will have downloadable files under the CAD and Data Sheet tab on the website when viewing the part number. We offer 3D CAD models in a wide variety of formats; ACIS, IGES, Parasolid, ProE, Slidworks and Step (we no longer support 2D CAD models).
Our CAD models are also available on a three pieced CD set, for your FREE copy please visit our catalogue request page. If you can not find a CAD model of the part you are looking for please do contact us, we may still be able to help.Top
We have a team of Technical Sales Co-ordinators who are here to help with your technical calls and enquiries, you can contact them in a variety of ways:
Via telephone - 020 8579 5166 (8.30 am to 5.30 pm).
Via fax - 020 8579 6986 (24 hours).
Via email - firstname.lastname@example.org
PLease click here to download our Conflict Minerals Statement Download PDF
Please click here to download our Restriction on Hazardous Substances (RoHS) Compliance Certificate.Download PDF
We do not tolerate bribery and corruption in any of its forms in our business. We comply with UK anti-bribery and corruption laws and regulations and support efforts to eliminate bribery and corruption worldwide. We work to make sure that our business partners share our commitment.
- We do not offer or accept bribes, kickbacks or any other kind of improper payment including facilitation payments.
- We keep accurate books and records so that payments are honestly described and company funds are not used for unlawful purposes.
- We ensure all our staff are aware of the 2010 Bribery Act and comply with its principles. Download PDF
We seek to conduct our business in a manner that respects the human rights and dignity of people. Each of us can play a role in the elimination of human rights abuses such as child labour, human trafficking and forced labour. Our staff are encouraged to report any human rights abuse in our operations or in those of our business partners.Top
We do not engage in the following activities:
Any form of agreement or understanding with competitors to fix prices, rig bids, allocate customers and/or restrict supply. Top
We recognise that counterfeit components pose a serious threat to industry and its end customers. We provide genuine products to fulfil our customer expectations. When components cannot be obtained from traceable sources, we endeavour to use verified suppliers or take mitigation actions (e.g. testing) to minimize the risk of fraudulent components entering the supply chain. Our warehouse procedures include comprehensive inspection. We are able to provide full traceability on request.Top
We do not have a trade counter at our main address. All stock is held at a different site to our head office and the warehouse does not have the staff or the facilities to serve members of the public.Top
We do not have the staff resources to help people who turn up without an appointment and we have to reluctantly advise that those who do will be turned away, as we simply cannot cope with this sort of enquiry. We can help people at our head offices for large inquiries with pre-arranged appointments. Alternatively we are happy to arrange for one of our sales engineers to visit to discuss large potential usage technical applications.Top
On request we are able to supply a Certificate of Conformity for your order.Top
Nylon & Alloys are Working towards certification to the BS EN ISO 9001:2000 quality management system, for the sale and distribution of workholding and fixturing products.Top
Our sales office and technical helpline can be contacted Monday-Friday, 8.30 am to 5.30 pm.
Via telephone - 0208 579 5116 or +(44) 01483 26 6799 (8.30 am to 5.30 pm).
Via fax - 0208 579 6986 or +(44) 01483 26 6798 (24 hours).
Via email - email@example.com
Via post - Nylon & Alloys Ltd, Alexia House, Littlemead Industrial Est., Cranleigh, Surrey, GU6 8NE.Top
For BACs or wire transfer payments to Nylon & Alloys Ltd please use the following:
Our bank: Nat West Bank plc
Sort code: 60-05-30
Acc. Code: 37096443
Swift code: NWBK GB2L
IBAN: GB52 NWBK 6005 3037 096443
Company registration no: GB861056
Company VAT number: 226 9467 35
Cheques payable to: Nylon & Alloys Ltd.Top
We take seriously your feedback on our performance, both good and bad. Should you be less than delighted with the service you receive from us, or feel we could make improvements, please email us at firstname.lastname@example.org, where we will deal with your issue as swiftly as possible.Top